You are here

Home 🌿 Cannabis Technology News 🌿 The 4 Essentials of Legendary Customer Service 🌿

The 4 Essentials of Legendary Customer Service

Submitted by Marijuana News on Fri, 03/20/2015 - 04:14
Attention, Canadian business operators: the customer service bar has just been raised. As Seattle-based department store chain Nordstrom embarks on its Canadian expansion—it opened its second location in March, in Ottawa—retail experts say businesses here could learn a lot from its gobsmackingly extraordinary service.

“Nordstrom just goes above and beyond in a way that customers never forget,” says Robert Kozinets, who heads the global retail management specialization at the Schulich School of Business.

In the March 2015 issue of Canadian Business, Carol Toller explored what makes the 114-year-old, family-run company so beloved of shoppers. Here are four customer-service lessons for businesses of all sizes from one of America’s most popular retail brands:

EMPOWER YOUR EMPLOYEES

All Nordstrom workers, from cleaning staff to floor associates, are given an unusual degree of latitude to make their own calls about how to handle problems. New hires are presented with a card that outlines the only

...
Rate this article: 
Region: 
United States
Canada

This marijuana news is brought to you by 420 Intel. For the latest breaking cannabis industry news, subscribe to the 420 Intel newsletter. If you'd like to promote your product or service in this area after every article, contact us.


URL: 
http://www.profitguide.com/manage-grow/sales-marketing/the-4-essentials-of-legendary-customer-service-77745

420 Intel is Your Source for Marijuana News

420 Intel Canada is your leading news source for the Canadian cannabis industry. Get the latest updates on Canadian cannabis stocks and developments on how Canada continues to be a major player in the worldwide recreational and medical cannabis industry.

420 Intel Canada is the Canadian Industry news outlet that will keep you updated on how these Canadian developments in recreational and medical marijuana will impact the country and the world. Our commitment is to bring you the most important cannabis news stories from across Canada every day of the week.

Marijuana industry news is a constant endeavor with new developments each day. For marijuana news across the True North, 420 Intel Canada promises to bring you quality, Canadian, cannabis industry news.

You can get 420 Intel news delivered directly to your inbox by signing up for our daily marijuana news, ensuring you’re always kept up to date on the ever-changing cannabis industry. To stay even better informed about marijuana legalization news follow us on Twitter, Facebook and LinkedIn.