Stamp, Share, & Save! Why Customer Loyalty Programs Are Important For Your Marijuana Delivery Business

According to Invesp, just an increase of 5% in customer loyalty can lead to a 25%-100% increase in profit per customer, and on average, loyal customers are 10X more valuable than first-time customers. Therefore, it is clear nothing beats customer loyalty and retention when it comes to guaranteeing business continuity. In a competitive marijuana market where customers can make snap decisions to switch their dispensary providers or delivery suppliers, customer retention programs can make all the difference.

The idea behind customer retention emphasis is simple: there are only finite number of customers any given business can serve. But returning and loyal customers is what makes it possible for the business to perpetually make sales and stay profitable. If we may borrow Pareto’s principle, 80% of your sales come from only 20% of your customers.

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